1. Introduction
Welcome to ISP Sunergy. Your privacy is paramount to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application to monitor your Photovoltaic (PV) and Energy Storage Systems (ESS).
2. Information We Collect
To provide accurate solar monitoring services, we may collect:
- Account Information: Email address and username created during registration.
- Device & System Data: Inverter serial numbers, battery status, solar yield data, and system error logs.
- Location Data: With your permission, we collect precise or coarse location to provide local weather integration and grid-specific performance optimization.
- App Usage Data: Crash logs and performance metrics (via Apple's standard diagnostics) to improve app stability.
3. How We Use Your Data
We use the collected data strictly for:
- Displaying real-time and historical energy performance.
- Sending push notifications for system alerts or faults.
- Calculating energy savings and carbon footprint reductions.
- Technical troubleshooting and app optimization.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. Data may only be shared in the following cases:
- Service Providers: Cloud hosting services (e.g., AWS/Google Cloud) that secure your data.
- Legal Compliance: If required by law to comply with legal processes.
5. Data Security
We implement industry-standard encryption (SSL/TLS) for all data transmissions between your app, the inverter, and our servers. Access to your energy data is restricted to authorized account holders only.
6. Your Rights and Data Retention
- Access & Correction: You can view and update your profile directly in the App.
- Data Deletion: You have the right to request the deletion of your account and all associated energy data. You can find the "Delete Account" option in the App Settings or contact us at endychan@ispglobal.cn.
- Retention: We retain energy data as long as your account is active to provide historical analysis.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Email: endychan@ispglobal.cn
Website: https://ispsunergy.com